Refund Policy
The short version
- Before your site goes live: full refund, for any reason.
- After it goes live: 3-month minimum on the Website and Complete plans. Those first 3 months aren't refundable.
- After the minimum: cancel anytime. You aren't charged again, and service runs to the end of the month you paid for. No partial-month refunds.
- Local Presence: cancel anytime, with no refund for the current month.
1. Full refund before launch
If you cancel before your website goes live, I refund everything you've paid. Your site "goes live" when you approve it and I publish it at its public web address.
2. The 3-month minimum
For the Website plan ($300/month) and Complete Online Presence ($399/month), once your site is live your first 3 monthly payments are non-refundable. If you cancel during that time, you'll still be billed for the rest of the 3 months, and your site stays live through the end of month 3.
3. After the minimum
Service is month-to-month. Canceling stops your next charge. Example: if you're billed on the 10th and cancel on the 18th, you keep service until the next 10th, you aren't charged again, and service ends then. The rest of that month isn't refunded.
4. Local Presence plan
Local Presence ($150/month) has no minimum. Cancel anytime. You keep service through the month you've paid for, with no refund for that month.
5. How to cancel
Use the billing page or email me. You don't need to call.
6. How refunds are paid
Refunds go back to your original payment method. I send them within 5 business days, and your bank may take a few more days to show them.
7. If I end service
If I end your service, I'll refund any month you've paid for but haven't received.
8. The $1,200 buyout
After 6 paid months, you can buy out your website for a one-time $1,200 when you cancel. The buyout isn't refundable once the files are delivered.
9. Add-ons
One-time add-ons (logo, translation, review QR cards): full refund if you cancel before I deliver them. Once you approve the final version, they're not refundable.
Monthly add-ons (quote request form, monthly report, FAQ helper): cancel anytime. You keep them through the month you've paid for, with no refund for that month.
10. Referral credits
Referral credits are discounts on future bills, not cash. If the business you referred gets a refund for its first month, the credit is removed.
11. Questions or disputes
Please contact me first if something isn't right. I'd rather fix it. This doesn't limit any rights you have with your bank or card issuer. The full terms are in my Terms of Service.
Contact
Camron McClain, doing business as Camron McClain Local Websites
1724 E Broad St Ste 128 PMB 503, Mansfield, TX 76063
cam.localmarketing@gmail.com · (682) 305-1245